Supporting eLearners – How to Support Students
Instructors should implement numerous learner supports into their online course across the following three categories:
- Instructor Scaffolds:
- Help a student master a task or concept or feel more comfortable with the learning process by monitoring, coaching, questioning, or prompting them.
- Examples include welcome letters, reminder and progress emails, icebreaker activities, and Q&A discussion forums.
- Course Design Scaffolds:
- Provide visual or text-based cues, anchors, or aids as a part of the course materials or website.
- Examples include overviews, tutorials, consistent navigation and rhythm, and alternative formats.
- Student Support Services:
- Include administrative or institutional information as well as resources available to online learners.
- Examples include information about bookstore, help desk, and assistive technology resources, as well as class information covered in a course orientation.
- Read about the Factors Influencing a Learner’s Decision to Drop-Out or Persist in Higher Education Distance Learning.
- Consider the instructions and guidance in this Welcome Letter Template.
- Download a syllabus checklist and template using Quality Matters standards.
Note: These resources link to UW-Madison Google App documents and will require a UW-Madison NetID login. Please read our instructions for logging into UW-Madison Google Apps.